Captura Voice - Dynamic Routing

Captura comprises of one of the most sophisticated routing engines available these days. The system allows to configure whatever is required from simple A-Z routing to most complex routing scenarios and provides all information required with regard to commercial , quality and volume information to take the right decision.

Based on the experience gained during the last decade with more than 120 customers from smallest Tier3 to largest Tier1 we did develop a dynamic routing engine which monitors traffic considering commercial, qualitiy and volume parameters in order to automatically adjust routing where required.